Returns & Exchanges
At Beatbot, we stand behind the advanced engineering of the Sora 10 and offer a 30-day satisfaction guarantee to ensure your pool maintenance is effortless and worry-free. If you are not completely satisfied with your robotic pool cleaner, you may return it for a full refund or exchange within the first month of ownership.
Initiate Your Request
Contact our dedicated support team via email or our online portal with your proof of purchase to receive a Return Merchandise Authorization (RMA) number.
Prepare the Sora 10
Thoroughly clean and dry the robotic unit and its components, then pack everything securely in the original manufacturer packaging to prevent damage during transit.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking information.
Inspection and Refund
Once our technicians verify the unit's condition and serial number, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing